At Croft Supply we want every customer to be completely satisfied with their interactions with us. We’re here to back you up every step of the way. The Croft Supply team wants you to be happy with everything from the price of shipping to the quality of each and every product you buy from us. If you ever have an issue with something, we want to make it right.
Customer Service Before and After the Sale
Do you have a question about a product Croft Supply carries? Contact us, we can get you an answer right away. We have client relations team members that are on standby to answer your questions. If you lose the owner’s manual and need information about a product you bought from us we’re here to help. Croft Supply’s customer service team is just a click away.
If you’re not quite sure which parts will fit your project best, contact our customer service team. We would love to share our experience and knowledge with you. We utilize these parts on our own equipment just like you. We know the products we sell, and we can help you decide which ones will best serve your needs.
Hassle Free 30-Day Returns
As part of our quest to provide the best customer service to every customer we work with, we maintain a 30-day hassle free return policy. If you need to return an unused item for a refund, we make it fairly painless.
Within 30-days of the date you receive your merchandise, simply log onto your account and complete a Return Item(s) Form to receive a Return Merchandise Authorization Number. If you do not have an account with us, contact our customer service team and let us know the item(s) that you would like to return. Then we’ll get you your RMA number and you can send the items back to us. Don’t worry, as long as the item was never used, we really don’t have much in the way of questions. Although we have a “No Questions Asked” return policy for unused item(s), if you let us know why the item(s) is not working out for you, we just might be able to help you find an item that suits your needs better than whatever isn’t working out.
After you have your Return Merchandise Authorization number, just pack up your undamaged item and ship it back to us with that number written clearly on the outside of the package so we can handle it properly when it gets to us and you’ll receive a full refund.
Most of the items Croft Supply offers carry a manufacturer’s warranty to protect your investment in case an item is damaged or fails under use. If you do have a problem with an item and you’re not sure what to do, just send us a message and we’ll do everything we can to get you the part you need to get your project up and running again.